Above: Sean Koon Koon – Information Heart and Cloud Supervisor. Picture courtesy TSTT.
TSTT’s knowledge centre stays probably the most dependable in Trinidad and Tobago, and among the many prime ranked amenities within the Caribbean and Latin America after a rigorous certification train by world knowledge centre specialist and accredited certification physique, EPI. This accomplishment validates TSTT’s knowledge administration processes and affords added assurance that customers’ knowledge is effectively protected.
EPI formally renewed TSTT’s Information Centre Operations Customary (DCOS) conformity certification for maturity stage 3. This added credential validates that TSTT’s knowledge centre processes are “managed, measured, and managed.”
The rigorous audit benchmarked TSTT’s knowledge centre operations in opposition to eight key disciplines: Services Administration, Group, Organizational Resilience, Information Centre Operations, Security Administration, Service Degree Administration, Safety Administration, and Monitoring/Reporting & Management.
TSTT has carried out correct due diligence for threat discount, threat administration, and operational effectivity. This achievement units TSTT aside from different knowledge centre suppliers as it’s the solely knowledge centre within the Caribbean with each DCOS Maturity Degree 3 and TIA 942-B Rated 3 certifications.
“TSTT is working a really crucial infrastructure,” mentioned Joseba Calvo, Managing Companion, EPI LATAM. “Market analysis has confirmed that governance, upkeep, and operations are key elements for an efficient and environment friendly knowledge centre ensuring they provide one of the best, dependable service to their prospects. TSTT clearly understands this. We’re very happy that they notice the worth of the DCOS and the way it can assist them benchmark themselves based mostly on an internationally acknowledged ISO maturity mannequin.
The TSTT staff is extremely expert. Following a yearly Information Centre Coaching Roadmap, they’ve gathered elite certifications within the trade, having on workers two folks reaching the Knowledgeable stage CDCE®. There are solely ten (10) professionals in Latin America and the Caribbean area with this certification, exhibiting TSTT’s dedication to continually bettering its knowledge centre operations.”
Sean Koon Koon, Information Centre and Cloud Supervisor at TSTT famous that though TSTT’s knowledge centre was already amongst these with the very best variety of certifications within the area, the corporate determined to use for the DCOS from EPI for 3 key causes. “Firstly, the DCOS is the one knowledge centre operations normal that covers all course of domains in a knowledge centre. Secondly, DCOS offers us the power to do progressive enchancment as a result of the DCOS maturity ranges (1-5) are based mostly on the well-known ISO steady enchancment mannequin.
Thirdly, DCOS is aligned with ISO, therefore we didn’t have to regulate or recreate present processes since they have been developed compliant to the ISO format,” acknowledged Koon Koon.
For the reason that DCOS certification is awarded by an impartial, respected, and globally acknowledged certification physique (EPI), it offers present and future prospects added confidence in TSTT’s knowledge centre capabilities. “This DCOS certification additional differentiates TSTT from others. It validates that TSTT’s knowledge centres are below correct administration management with standardized and documented processes. It’s an assurance to the shopper that the audit is carried out, and the certification awarded by a third-party with indeniable repute and earned the respect of main knowledge centre gamers globally,” added Koon Koon.
“We’re seeing a better than anticipated uptake on our DCOS,” mentioned Edward van Leent, Chairman & CEO, EPI Group of Corporations. “We labored very onerous to get a sensible, ISO-aligned normal out to fill a niche and clearly the trade agrees. Just lately we now have seen an elevated demand from knowledge centres to be audited based mostly on the DCOS. Many applauded the DCOS for addressing the issues within the trade. Firstly, as a single full reference level for knowledge centre governance, upkeep, and operations.”
“Secondly, DCOS permits them to develop the certification scope and their course of maturity stage as and when the group is prepared, and the enterprise necessities are there. This isn’t a ‘one-size-fits-all’ and ‘do-it-all-at-once’ normal. We anticipate DCOS quickly to grow to be the de facto normal for knowledge centre operations,” mentioned van Leent.
With the most recent certification, TSTT’s Information Centre is now a TIA-942-B Rated 3, DCOS Maturity Degree 3, and SOC Sort 2 knowledge centre. It’s the solely knowledge centre within the area with this stage of certification for amenities and operations. Moreover, TSTT owns and operates bCloud, the area’s first and solely Vmware cloud verified service. This enables the corporate to supply a rising suite of cloud companies from Infrastructure as a Service (IaaS) and Backup as a Service (BaaS) to Catastrophe Restoration as a Service (DRaaS), Video Communication as a Service (VcaaS), Unified Communication as a Service (UcaaS) and Platform as a Service (PaaS).